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If you're looking for software for process mapping your organisation, we suggest a look at Promanade - one of the most manageable process mapping packages we've found. Download a trial copy and see for yourself.
The Chartered Quality Institute (CQI) (previously the IQA) is the source for quality information and advice. The CQI runs training courses on a range of topics and skills and accredits courses for its nationally recognised Certificate and Diploma. The American Society for Quality (ASQ) is a good starting point for US browsing, as is the American Productivity and Quality Centre. Try Vanguard Consulting if you're interested in John Seddon's views.
6-sigma interesting you? *These links are provided in good faith only - unless noted otherwise, the inclusion of a link does not imply our wholehearted recommendation. Those wishing to use the services of third parties should always check references for themselves.
For some excellent help on computers, Fred Langa has run an excellent mailing list - and you can try it for free!
It's since merged with the Windows Secrets newsletter but the above link should still work. And for those looking for a first-rate tool to clean up your PC give jv16 Powertools a try.
Finally, I just have to include a link to the International Rescue Corps, a UK based charity who are frequently amongst the first into disaster areas worldwide.
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