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If you're looking for software for process mapping your organisation, we suggest a look at Promanade - one of the most manageable process mapping packages we've found. Download a trial copy and see for yourself.
The Chartered Quality Institute (CQI) (previously the IQA) is the source for quality information and advice. The American Society for Quality (ASQ) is a good starting point for US browsing, as is the American Productivity and Quality Centre. The Quality Network is a good UK based starting point for further information. Try Vanguard Consulting if you're interested in John Seddon's views. 6-sigma interesting you?
For some excellent help on computers, Fred Langa has run an excellent mailing list - and you can try it for free!
It's since merged with the Windows Secrets newsletter but the above link should still work. And for those looking for a first-rate tool to clean up your PC give jv16 Powertools a try.
Finally, I just have to include a link to the International Rescue Corps, a UK based charity who are frequently amongst the first into disaster areas worldwide.
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