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If you're looking for software for process mapping your organisation, we suggest a look at Promanade - one of the most manageable process mapping packages we've found. Download a trial copy and see for yourself.
The Chartered Quality Institute (CQI) (previously the IQA) is the source for quality information and advice. The CQI runs training courses on a range of topics and skills and accredits courses for its nationally recognised Certificate and Diploma. The American Society for Quality (ASQ) is a good starting point for US browsing, as is the American Productivity and Quality Centre.
And I just have to include a link to the International Rescue Corps, a UK based charity who are frequently amongst the first into disaster areas worldwide.
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